Section 01

Introduction

This Privacy Policy explains how Windsor Architectural Hardware ("Windsor", "we", "us", or "our") collects, uses, stores, and protects information when you use the Windsor Smart Lock App (the "App"). This policy applies specifically to the Windsor Smart Lock App and governs all data handling associated with its use.

By downloading, installing, or using the App, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.

Section 02

About the Windsor Smart Lock App

The Windsor Smart Lock App is designed for use with Windsor BLE (Bluetooth Low Energy) remote locks. The App provides the following core functionality:

  • Single-click unlocking of compatible Windsor BLE locks
  • Display of locking and access status information
  • Management of lock access and user permissions
  • Generation and management of passcodes
  • Viewing of access logs and lock activity history (stored securely within the lock device itself)
  • Remote and proximity-based access functionality

Section 03

Information We Collect

a) Information You Provide

To create and manage your account, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Password (stored in encrypted form)

b) Information Collected Automatically

When you use the App, we automatically collect certain technical information, including:

  • Device information (device model, operating system version, App version, language and region settings)
  • Bluetooth device identifiers for connected locks
  • App usage and connection information
Important: Access logs and lock activity history are stored securely within the lock device itself and are not transmitted to or stored on external servers.

c) Location Information

The App uses location data to enable Bluetooth Low Energy (BLE) communication with your lock and to support proximity-based functionality (such as detecting when you are approaching home). We do not continuously track or store your location history.

Section 04

App Permissions

The Windsor Smart Lock App requests the following device permissions:

  • Bluetooth — Required to communicate with and control your Windsor BLE lock. This is the core functionality of the App.
  • Location — Used to enable BLE device scanning and to support proximity detection for near-home unlock functionality.
  • Contacts — Used solely to record unlock logs, which are stored securely inside the lock device itself and are not transmitted to any server.
  • Network / Wi-Fi — Used to sync account information and App data.
  • Notifications — Used to send you alerts regarding lock activity, access events, and important App updates.

Section 05

How We Use Your Information

We use the information collected for the following purposes:

  • To provide and operate the core functionality of the App, including lock control and access management
  • To verify your identity and prevent unauthorised access to locks and accounts
  • To support proximity-based and remote unlock features
  • To improve App performance and diagnose technical issues
  • To send important notifications regarding your lock and account
  • To respond to your customer support enquiries
  • To comply with applicable laws and legal obligations

Section 06

Data Storage & Security

The Windsor Smart Lock App is designed with privacy in mind. User data is not stored on external servers. Access logs and lock activity are stored securely within the lock device itself.

The App and its backend infrastructure are provided in partnership with AATW. App distribution is handled via Google's global infrastructure, with content delivery routed through the closest CDN node, typically in Asia-Pacific regions including Taiwan, Japan, and Singapore.

We implement appropriate technical and organisational security measures to protect your personal information. All user data is encrypted in transit and at rest.

Section 07

Sharing of Information

We do not sell your personal information. We do not use third-party analytics platforms, crash reporting tools, or marketing services within the App. We may share your information only in the following limited circumstances:

  • With AATW, our technology partner who provides the App backend infrastructure, solely for the purpose of operating the Service
  • When required by law, regulation, or valid legal process
  • To protect the rights, property, or safety of Windsor, our customers, or the public

Section 08

Data Retention

Because user data is stored on your device and within the lock itself rather than on external servers, data is not retained by Windsor or our technology partner beyond what is necessary to operate your account.

Upon account deletion, your personal data is permanently deleted immediately. No data is retained after account deletion.

Section 09

Your Rights

You have the following rights in relation to your personal information:

  • Access — You may request a copy of the personal information we hold about you.
  • Correction — You may request that we correct inaccurate or incomplete information.
  • Deletion — You may delete your account and associated personal data directly within the App at any time.
  • Withdrawal of consent — You may withdraw consent for data processing at any time, noting this may affect your ability to use the App.

To exercise any of these rights (other than deletion, which is available in-app), please contact us using the details in Section 11.

Section 10

Age Restrictions

The Windsor Smart Lock App does not impose age restrictions and is available for use by all ages. However, if a minor is to use the App, we recommend that a parent or guardian supervise use and manage the associated account.

We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to address it.

Section 11

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Windsor Architectural Hardware Email: purchasing@windsorhardware.co.nz
Website: windsorhardware.co.nz
Address: 42–48 Arena Avenue, Invercargill, 9840, New Zealand

Section 12

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our practices, or applicable law. We will notify you of any material changes via the App or by other reasonable means.

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy. The current version of this Privacy Policy is always available at windsorhardware.co.nz